FAQS & INFO

SHIPPING

Dispatch times can vary depending on the product ordered. Please note personalised orders will take a few weeks to process, as everything is drawn and made to order, but they are worth the wait!
If you would like to check if an item is in stock before ordering, please don't hesitate to send me a message.

 

Items are sent via Royal Mail.

Delivery costs are £3.95 for UK orders, prices vary for international orders. International items are sent via Royal Mail or Courier, always tracked and a tracking number will be provided on dispatch.

I am also offering a free local delivery service. These local areas include: Harrogate and Knaresborough. 

PLEASE NOTE that this delivery service is contactless - the driver will knock/ring your doorbell, step away from the door and wait to check you have received the order. If you are not going to be in and would prefer us to leave it in a safe place, please let us know as you check out. We cannot be responsible for any items left in your designated safe place.

RETURNS

Needless to say, I would like every customer to absolutely love their products. However, if you are not happy with your purchase, I am happy to offer an exchange or refund. Items must be returned within 21 days of receipt in an unused, new condition with original tags attached for a full refund minus postage costs to be given. Please note there is a no returns policy on personalised items.

When returning items to Emily Ong Illustration, you are responsible for postage costs. Please use a tracked system if possible to ensure its safe arrival, as we cannot be responsible for items that are being returned.