Emily ong illustration

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By placing an order for a personalised item, the customer acknowledges the following points:

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• Emily can only work from the selection of photos sent through via email, not an Instagram link. If the customer has any specifics - e.g For the portrait to feature a blue collar, an open mouth, a curled tail, these need to be noted and detailed at the time of placing your order. Please specify any specific markings at the time of placing your order. 

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• Once the customer has received their proof through, the customer cannot request Emily to work from a new set of photographs. Emily can only make certain modifications to artwork, Emily retains the right to class extra modifications as a full redraw. Emily retains the right to cancel a customer’s order and refund 50% of the order if this is not respected. Emily's style is illustrative and any drawings will be an interpretation of your pet, not photo-realistic!

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• Personalised orders are non-refundable and non-returnable due to the personalised nature of the work.

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• Personalised orders are for personal use only, for commercial commissions, please contact Emily via email.

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• All mockups will be discussed with the customer prior to the final product being printed. By stating that they are happy with the design and happy to go ahead with the personalised product, the customer accepts acknowledgement of the no returns policy.